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Question Data
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Subject
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Question
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Additional Information
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Product:
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qwerty
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Start of Problem
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I'm not experiencing a problem.
Within the last 24 hours
Within the last week
Since the beginning of service
When did the problem start?
Incoming Calls
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I am not a customer yet.
Yes, I can receive calls.
No, I get a busy signal.
No, I get a fast busy signal.
No, I get silence.
No, I get an error message.
Can you receive incoming calls?
Outgoing Calls
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I am not a customer yet.
Yes, I can make outgoing calls.
No, I cannot call one number.
No, I cannot call any number.
Can you make outgoing calls?
ISP
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What Internet service provider are you using?
Router
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What is the make/model of your router?
Phone Numbers
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What phone number(s) can we use to reach you regarding this incident?
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